bw52m Privacy Policy

When you register on the bw52m platform and use our services, we may collect the following types of information. Each piece of information is collected for a specific purpose and within the scope of applicable law.

1.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid national ID card or passport number
• Email address
• Mobile number
• Current address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing)
• Deposit and withdrawal history
• Wallet balance information

1.3 Digital and Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session logs and activity data
• Page views, clicks, and navigation data

1.4 Gaming Activity Information

• Betting history and results
• Game preferences and session duration
• Win and loss statistics
• Bonus and promotion usage information

bw52m collects your information through various methods. The main methods are described below:

2.1 Direct Collection

When you create an account on our platform, log in, make a deposit or withdrawal, or contact customer support, you provide information to us directly. This information is given knowingly and voluntarily.

2.2 Automatic Collection

When you visit our website, our servers automatically record certain technical information. This includes IP address, browser information, referral URL, and page interaction data.

2.3 Verification Process (KYC)

To ensure the security of financial transactions and accounts, we may collect identity documents and other verification records as part of the KYC (Know Your Customer) process.

bw52m uses collected information only for specific, lawful purposes. Your information is not used for any unauthorised or unrelated purpose.

3.1 Service Delivery and Operations

• Account creation and maintenance
• Processing deposit and withdrawal transactions
• Personalising the gaming experience
• Applying bonuses and promotions

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Preventing financial fraud and money laundering
• Identifying multiple accounts
• Monitoring suspicious activity

3.3 Meeting Legal Obligations

We are required to retain and provide necessary information in order to comply with the directives of regulatory authorities in accordance with applicable laws and regulations.

3.4 Service Improvement

• Resolving technical issues on the platform
• Analysing and improving user experience
• Planning new games and features
• Improving the quality of customer service

3.5 Communication

We use your email address to send important account-related notifications, transaction confirmations, security alerts, and promotional information. You may opt out of promotional communications at any time.

bw52m has adopted industry-standard technical and administrative measures to ensure the security of your personal information.

4.1 Encryption and Cybersecurity

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Financial information is stored with high-grade encryption.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and intrusion detection systems are active.

4.2 Access Control

Access to your information is restricted to authorised personnel only, and they operate under strict confidentiality obligations. Data access logs are reviewed regularly.

4.3 Data Storage Location

Your information is stored on secure servers. Data centres operate in accordance with international security standards, and regular backups are maintained.

bw52m does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment platforms. This information is used solely for processing transactions.

5.2 Game Software Providers

Our partner game providers (such as Pragmatic Play, JILI, Spribe, PG Soft, etc.) may receive the minimum information necessary to ensure fair gaming and game functionality.

5.3 Legal Obligations

We may be required to provide relevant information in response to court orders, government investigations, or lawful requests from statutory authorities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. In such cases, we will notify you in advance.

5.5 Analytics Services

Anonymous and aggregated data may be shared with analytics providers to analyse website performance. You cannot be personally identified from this information.

The bw52m website uses cookies and similar tracking technologies that enhance your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the website. Without these, the service will not work properly.
• Functional Cookies: Remember your preferences and settings (such as language and theme).
• Analytical Cookies: Collect website usage statistics to help improve the service.
• Security Cookies: Used for session validation and fraud prevention.

6.2 Cookie Control

Cookies can be disabled by changing your browser settings. Please note, however, that disabling essential cookies may cause some services to not function properly.

Every user of the bw52m platform has the following rights regarding their personal information:

7.1 Right to Know

You have the right to know what information we hold about you. You can request this information by emailing [email protected].

7.2 Right to Rectification

If any of your stored information is incorrect, you have the right to have it corrected. You can contact our customer support to update your information.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing investigations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You may stop promotional communications at any time.

7.5 Data Portability

You may request a copy of your information in a commonly usable format.

bw52m is a platform operated exclusively for individuals aged 21 and above. We do not collect or store information about minors, and we do not allow them to use our services.

An age verification process is conducted at the time of registration. If we receive information that a person under the age of 21 has opened an account, that account will be immediately closed and the stored information will be deleted.

A request to parents — if you suspect that your child has created an account on our platform, please contact us immediately.

bw52m retains your information for as long as it is necessary to provide services or as required by law.

9.1 Active Accounts

All information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations.

9.2 Transaction Records

Financial transaction records are generally retained for the period specified by applicable law. This period may vary depending on different legal circumstances.

9.3 Inactive Accounts

Information from accounts that have been inactive for an extended period is reviewed in accordance with our policy and deleted if necessary.

bw52m reserves the right to update or modify this privacy policy as needed. For any significant changes, we will take the following steps:

• The updated policy will be clearly published on the website.
• The date of the change will be noted in the "Last Updated" section.
• For important changes, registered users may be notified by email.
• Continued use of the platform after any changes will be considered your consent to the new policy.

We recommend reviewing this page regularly so that you stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will review your request promptly.